Call Center
 
call center software   Acarda specialises in Call Center Software, Auto Dialers, Do Not Call Software,  Telemarketing Dialer, Fundraising Dialers, Sales Leads Tools.  
 
 
Outbound Call Centers
Telemarketing Software - Teams
Telemarketing Software - Solo
Outbound Call Center Software
Outbound Telemarketing Dialer
Do Not Call
 
Auto Dialers
Sales Lead Auto Dialers
Appointment Reminder
Debt Collection
Survey Auto Dialer
Power Dialer
 
Vox Wav Utilities
VOX to WAV Converter
VOX Player
WAV Recorder
 
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Support Services

Our goal is to provide unbeatable service and support through our service plans outlined below.

Sales & Pre-Sale Service

You can contact us by email or by telephone.  Often you may get a faster response by sending us an email.  We endeavour to respond to sales enquires within one business day. 

You can use our product enquiry form or send an email directly by clicking here.  Alternatively for pre-sales service you can call our Sales & Pre-Sale Support.

After you have purchased our software you can use either our free Email Service Plan for limited assistance or our paid Priority Service Plan.

Prioirty Telephone & Email Service Plan

When you select a telephone service plan you can contact us by telephone or email for any support issues or training requirements you may have. We recommend our 3 hours Priority Support Service for $269+GST. Alternatively, we also have a single issue, One Incident Case support service for $69+GST.

It's a great investment to minimize downtime and ensure you are using your software to its fullest potential.  Our priority telephone and email service plan is how you get priority help with technical support and training.

Please note the technical support is only in relation to our software and not for general computer or computer networking assistance.  You will need to contact your own IT consultant should you need advice or help on networking or domain setup and configuration.  

Limited Email Service Plan

You can contact us by email and we will respond as soon as possible.  We endeavour to respond to emails quickly however our response time will depend on how many other support issues are in the queue ahead of you. Please do not call by telephone with your request for assistance rather email us in the first instance.

The free limited email service gives limited assistance meaning if your issues or questions take our consultants longer than 5 minutes then you may need to take up a paid service plan. Another rule of thumb on how much free limited email support you may receive is that we usually ask for you to purchase a support plan once you exceed 20 minutes of support in a 12 month period. We offer the free limited email assistance at no cost to you but reserve the right to change this policy in the future without notice. 

Use the email support form here to take advantage of our email service or click here to open an email up in your default email program. 

Service Plan Levels

The following table details the service plans we offer.
 

  Priority Support Service   Free Limited Email Service
       
How you log your issue
Telephone Yes   No
Email Yes   Yes

Telephone support plans allow you to call our toll free support line to report your issue. Assistance is assigned on a first in first out basis with a priority given to critical issues.

With email support plans you may only contact us via email. You cannot call our sales toll free number or support toll free number and ask for assistance. If you would like telephone support then you must purchase one of the telephone support plans.
 
How we assist you
Telephone Yes   No
Email Yes   Yes
Remote Assistance Yes   No

Email support may not be an adequate means to be able to resolve your issue. In such a case you will have to pay for telephone support so we can talk with you via the telephone and in some case remote access into your computer to assist.
 
Target Response Time (Business Days)
Critical Issues ASAP   1 Days
Training 1 Day   3 Days
Installation 1 Day   2 Days
Data Import 1 Day   3 Days
Non Critical 1 Day   3 Days
Support Service - Pricing (NZ$)
3 Hour Plan $269+GST   -
1 Hour Plan $99+GST   -
One Incident $69+GST   -
5 Minutes/Issue
20 Minutes/Year
-  

Free Limited Email

 

Installation Assistance & Training Service

We are happy to install Acarda Outbound Manager, Server, Agent on your “server” computer and install Acarda Outbound Agent on one agent computer for $169+GST. If you would like to also include with the installation, one hour of training by telephone and remote access, then that is $239+GST.

Please note, if your agent is a remote agent and not located in the same local network then you may need to engage your own IT support to make adjustments to your router or firewall for port forwarding.

After the first agent installation it is easy enough to install further agents yourself. If you prefer then we offer an agent installation service for just $69+GST per agent or $99+GST for agent and softphone installation.

Our Installation Assistance and Training Service is optional, however, it is necessary if you wish to have our assistance for installation and training. If you are using your own qualified IT staff for your installation then you may not need this service. If you are doing the installation yourself then please take up this plan for anything other than minor assistance by email.

Support Services

Our goal is to provide unbeatable service and support through our service plans outlined below.

Sales & Pre-Sale Service

You can contact us by email or by telephone.  Often you may get a faster response by sending us an email.  We endeavour to respond to sales enquires within one business day. 

You can use our product enquiry form or send an email directly by clicking here.  Alternatively for pre-sales service you can call our Sales & Pre-Sale Support toll free number 1800 728 2050 (USA)

After you have purchased our software you can use either our free Email Service Plan for limited assistance or our paid Priority Service Plan.

Priority Support Service Plan

Our Priority Support Service allows you to contact us by telephone or email for any support issues or training requirements you may have. Under this plan we can also provide remote access support to your computer if you require it.

It's a great investment to minimize downtime and ensure you are using your software to its fullest potential.  Our priority telephone and email service plan is how you get priority help with technical support and training.

Please note the technical support is only in relation to our software and not for general computer or computer networking assistance.  You will need to contact your own IT consultant should you need advice or help on networking or domain setup and configuration.  

Limited Email Service Plan

You can contact us by email and we will respond as soon as possible.  We endeavour to respond to emails quickly however our response time will depend on how many other support issues are in the queue ahead of you. Please do not call by telephone with your request for assistance rather email us in the first instance.

The free limited email service gives limited assistance meaning if your issues or questions take our consultants longer than 5 minutes then you may need to take up a paid service plan. Another rule of thumb on how much free limited email support you may receive is that we usually ask for you to purchase a support plan once you exceed 20 minutes of support in a 12 month period. We offer the free limited email assistance at no cost to you but reserve the right to change this policy in the future without notice. 

Use the email support form here to take advantage of our email service or click here to open an email up in your default email program. 

Service Plan Levels

The following table details the service plans we offer.

  Priority Support Service   Free Limited Email Service
       
How you log your issue
Telephone Yes   No
Email Yes   Yes

Telephone support plans allow you to call our toll free support line to report your issue. Assistance is assigned on a first in first out basis with a priority given to critical issues.

With email support plans you may only contact us via email. You cannot call our sales toll free number or support toll free number and ask for assistance. If you would like telephone support then you must purchase one of the telephone support plans.
 
How we assist you
Telephone Yes   No
Email Yes   Yes
Remote Assistance Yes   No

Email support may not be an adequate means to be able to resolve your issue. In such a case you will have to pay for telephone support so we can talk with you via the telephone and in some case remote access into your computer to assist.
 
Target Response Time (Business Days)
Critical Issues ASAP   1 Days
Training 1 Day   3 Days
Installation 1 Day   2 Days
Data Import 1 Day   3 Days
Non Critical 1 Day   3 Days
Pricing (US$)
3 Hour Plan $269 Buy Now   -
1 Hour Plan $99 Buy Now   -
One Incident $69 Buy Now   -
5 Minutes/Issue
20 Minutes/Year
-  

Free Limited Email

 

Installation Assistance and Training Service

We are happy to install Acarda Outbound Manager, Server, Agent on your “server” computer and install Acarda Outbound Agent on one agent computer for $169, click here. If you would like to also include with the installation, one hour of training by telephone and remote access, then that is $239, click here.

Please note, if your agent is a remote agent and not located in the same local network then you may need to engage your own IT support to make adjustments to your router or firewall for port forwarding.

After the first agent installation it is easy enough to install further agents yourself. If you prefer then we offer an agent installation service for just $69 per agent, click here, or $99 for agent and softphone installation, click here.

Our Installation Assistance and Training Service is optional, however, it is necessary if you wish to have our assistance for installation and training. If you are using your own qualified IT staff for your installation then you may not need this service. If you are doing the installation yourself then please take up this plan for anything other than minor assistance by email.


Acarda Sales Technologies Limited software is governed by New Zealand Laws. Disclaimer.

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