Call Center
 
call center software   Acarda specialises in Call Center Software, Auto Dialers, Do Not Call Software,  Telemarketing Dialer, Fundraising Dialers, Sales Leads Tools.  
 
 
Outbound Call Centers
Telemarketing Software - Teams
Telemarketing Software - Solo
Outbound Call Center Software
Outbound Telemarketing Dialer
Do Not Call
 
Auto Dialers
Sales Lead Auto Dialers
Appointment Reminder
Debt Collection
Survey Auto Dialer
Power Dialer
 
Vox Wav Utilities
VOX to WAV Converter
VOX Player
WAV Recorder
 
Support
Common Questions
Support Services
Software Updates
Testimonials
Contact Us
 
Acarda's Blog
Sitemap
Links
 
Bookmark and Share
    

Common Questions

Phone Dialer Software


1. How do I import a list of numbers into CallAssist?
2. What is CSV and how can I save my file in this format?
3. Will CallAssist work across a network?
4. After dialing the call, the program automatically hangs up. Can I stop this happening?
5. After dialing the first call, the program won't work anymore
6. What type of modem do I need to work with CallAssist?
7. I'm having problems getting CallAssist to work on Windows 95. What can I do?
8. I'm having problems getting CallAssist to work on Windows 2000. What can I do?
9. The ReadMe file talks about Unimodem V. What is this?
10. How do I connect a telephone/headset?

1. How do I import a list of numbers into CallAssist?
For importing, you need to use a CSV text file format. The text file must have the Telephone number but other fields are optional. When you have a file ready to import click on the File menu, then Import, then Import Dial List.

For information from the Help File on this subject, click on the Contents Option from the Help drop down menu. The Help File will open at the Contents Tab. Double click on the book title: Setting up, Importing and Exporting and Viewing the Dial List, then choose: Importing the Dial List: File Menu - Import Dial List.

Click here to view a Flash Presentation on Importing lists into CallAssist.

You can also see the Introduction to CallAssist Flash Presentation here.

2. What is CSV and how can I save my file in this format?
CSV is a commonly used text format. You can use Microsoft Excel to save files in this format (Select File/Save As and choose CSV from the Save As Type box). See the previous question for more info on importing.

3. Will CallAssist work across a network?
No, CallAssist needs to be installed on each desktop computer, not on a server. You can however access a shared Do Not Call database of numbers across the network from within each copy of CallAssist. If you have 2 or more users then you may find TeamMax more suitable which is

4. After dialing the call, the program automatically hangs up. Can I stop this happening?
In most cases this is how CallAssist is meant to work. When you click on Dial or press F11 CallAssist will automatically start to dial the number. You need to pick up the telephone that is connected to the same line as your selected modem so you can take the call. When CallAssist has made the connection to a ringing (or busy etc) telephone line, it lets go of the call, ie it hangs up, allowing you to take over the call from your telephone receiver. A message appears: "Hanging Up" to warn you this is about to happen. If you haven't picked up your receiver, the call ends.

If for some reason (e.g you have a headset connected directly to the modem), you want CallAssist to not hangup the call, first click on Options under the View drop down menu, then select the General Tab. Next, untick the checkbox marked: "Auto hang up after call dial (usual settings is ticked)".

5. After dialing the first call, the program won't work anymore
This usually is a problem with your modem driver setup. Please uninstall your modem driver then reinstall it and try the program again. Do NOT uninstall CallAssist first.

6. What type of modem do I need to work with CallAssist?
You need a TAPI-compliant modem. For more information on what TAPI is, click here

7. I'm having trouble getting CallAssist to work on Windows 95. What can I do?
For information on setting up under Windows 95, click here.

8. I'm having problems getting CallAssist to work on Windows 2000. What can I do?
Some people who have used TAPI-compliant software such as CallAssist, with modems successfully on previous operating systems, have found that after upgrading to Win2K, they are no longer able to do so. Unfortunately we cannot offer any solutions for this. Please be sure however that you have the latest driver from your modem manufacturer. It is also worth trying to fix the problem by uninstalling your modem driver then reinstalling it (without uninstalling CallAssist).

9. The ReadMe file talks about Unimodem V. What is this?
For details about Unimodem V, click here.

10.How do I connect a telephone/headset?
On the agents computer unless you have special TAPI compatible hardware it is most common to need to have a telephone in parallel to your modem. You use a double telephone adaptor and have that plugged into your telephone line. Then one side of the double adaptor goes to your modem and the other to a conventional telephone/headset.

Depending on how you set up CallAssist you may set it to auto hang up the modem after dialing the call. If this is the case when the dialing message box pops up you have 2 or 3 seconds to pick up the call (via the telephone or headset) and then the modem drops out of the call (and hangs up) leaving you with the call that will now be either ringing or answered by the called person. Using auto hang up means you don’t need to click the Hang Up button at the end of the call and it also means the modem is ready faster for the next call.

The auto hang up setting is found in the under menu Options then Settings then see the check box that reads ‘Auto hang up after dialling’. If unticked then auto hang up will not be done and you will need to click the Hang Up button to disconnect the modem (or other telephony device). CallAssist gives the ability to play a prerecorded wav message (message.wav in the main agent folder) to voice mail and answer machines and it also allows you to record the conversation. When you want to use these features you should not use the auto hang up function as the modem must remain in the call. In ListDial it would be usual to use the auto hang up function.

 


Acarda Sales Technologies Limited software is governed by New Zealand Laws. Disclaimer.

Pricing Auto Dialer and other  telemarketing products Downloads Contact Call Center Acarda